FREQUENTLY ASKED QUESTIONS

Glitter Guide - because even sparkle lovers need answers!

ABOUT OUR GLITTERS

• WHAT GRADE OF GLITTER DO YOU STOCK?

Our glitter range are solvent resistant P.E.T glitters which are ideal for creative projects like slime, mixed media, resin art, tumblers & more.

We hope to stock cosmetic-grade glitters, which are safe to use on the skin and perfect for makeup and body art applications in the future.

Each product clearly states its grade to help you choose the perfect glitter.

• DO YOU MAKE CUSTOM MIXES?

Yes! Keep an eye out for our custom mix listing in Accessories & more, otherwise, please contact us via our chat box in the lower right corner.

• DO YOU SELL BULK GLITTER?

Currently our largest size is the 250g bags. Please contact us if you require larger quantities.

• HOW SHOULD GLITTER BE STORED?

Glitter has a knack for escaping and spreading everywhere. We recommend storing glitter in airtight containers, in a cool, dry location away from direct sunlight or heat sources. Extreme temperatures can potentially affect the glitter's colour or texture. 

Tip: Storing glitter in transparent containers allows you to easily identify the glitter colour or mix inside without opening them, saving you time and minimizing the risk of spills.

• HELP! I SPILT MY GLITTER

Whoops! Save what you can and keep it for your own 'unicorn barf' glitter mix.

Vacuum the rest up and tip into a disposable sealable container to prevent it getting anywhere else.

Also see FAQ: How to dispose of glitter

Tip: A massage gun can help lift the glitter from carpet while vacuuming.

• HOW SHOULD I DISPOSE OF GLITTER?

We recommend saving your glitter for another purpose, donating or even reselling your glitter rather than disposing of it.

If you must dispose of glitter, we recommend placing it into a sealed Ziplock bag and disposing of it in general rubbish.

NEVER flush glitter down the drain. Wastewater treatment facilities aren't equipped to capture these tiny plastic particles, and they end up in rivers and oceans.

OTHER QUESTIONS

• WHERE IS KALEIDOSCOPE GLITTER CO LOCATED?

Kaleidoscope Glitter Co is located in Kalgoorlie, Western Australia.

• WHAT IS YOUR ORDER PROCESSING & SHIPPING TIMES?

Processing Times

We strive to process and ship orders within 1-3 business days of receiving them. This timeframe may vary depending on the availability of products, order volume, holiday seasons & unforeseen issues.

You will receive a confirmation email with tracking information once your order ships.

Pre-ordered items typically have a longer lead time of approximately 3-6 weeks.


Shipping Options

Shipping costs are calculated based on the weight of your order and will be clearly shown during checkout.

We use Australia Post "Express Post" to get your supplies to you quickly so you can keep creating! You'll typically receive your order within 3-4 business days*.

*Please note: Australia Post shipping times may be slightly longer during public holidays/holiday seasons. We appreciate your understanding.

For more information about Processing & Shipping, please see our store policies located in the footer.

• I NEED MY ORDER ASAP!

Need your order quickly? Add the 'Rush Order' item to your cart to prioritize your order and receive it sooner. *Small fee applies.

Important: In the unlikely event that a Rush Order cannot be fulfilled, the cost of the "Rush Order" item will be fully refunded.

• WHERE CAN I FIND YOUR STORE POLICIES?

Find important information about our store policies, including returns & refunds, privacy, terms of service, shipping, and contact us, in the footer of our website.

• SPARKLE SQUAD REWARDS INFO

You’ll find everything you need to know about our rewards program —including the terms and conditions—on our Sparkle Squad Rewards page. Just scroll down to the footer and click the link! 💜

• MY QUESTION ISN'T ANSWERED IN FAQ

Please use our chat box in the lower right corner and we will get back to you as soon as possible.