Refund policy

Returns and Refunds policy

This Returns and Refunds Policy ("Policy") outlines the guidelines for returning or exchanging products purchased on the Kaleidoscope Glitter Co website (https://www.kaleidoscopeglitterco.com.au/) (the "Site"). We comply with the Australian Consumer Law (ACL) which guarantees certain consumer rights.

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Our Returns and Refunds Policy

In addition to your rights under the ACL, we offer a customer-friendly return and refund policy:

 

  • Return Window: You can return most unused and unopened items within 3 days of receiving your order.

  • Condition of Returned Items: Returned items must be in their original packaging, with all tags and labels attached, and in a saleable condition.

  • Return Shipping Costs: We will cover the cost of return shipping for exchanges or if the return is due to our error (e.g., wrong item shipped). For other return reasons (e.g., change of mind), you will be responsible for the return shipping costs.

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Exceptions to our Policy

There are a few exceptions to our return and refund policy:

 

  • Used or Opened Items: We cannot accept returns for used or opened items unless they are faulty or defective.

  • Custom-Made Products: Custom-made products cannot be returned or refunded unless they are faulty or defective.

  • Sale Items: Discounted or sale items may have a different return policy, which will be clearly communicated at the time of purchase.

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Return Process

To initiate a return, please contact us by email at kalglitterco@gmail.com with your order number and reason for return. We will provide you with instructions on how to return your items.

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Refunds

Once we receive your returned item and verify that it meets the conditions outlined above, we will issue a refund using the original payment method within 3 business days. Please note that processing times for refunds may vary depending on your bank or financial institution.

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Your Rights Under the ACL

The ACL provides you with certain consumer guarantees, including the right to a repair, replacement, or refund for faulty, defective, or incorrectly described goods. You can find more information about the ACL on the Australian Competition and Consumer Commission (ACCC) website: https://www.consumer.vic.gov.au/consumers-and-businesses/products-and-services/refunds-repairs-and-returns